"On The Job", column is about situations that occur with being an employee, manager, and business owner. If you are working, (unless you are working by yourself!) just get ready for it. Considering the amount of time we spend on the job and around others, things are BOUND to happen! This site is where I talk a little about some of the things and with discretion, of course!
Sometimes I write about tips to improve your life on the job. For example, I already wrote out some tips on organization, (posted on September 9, 2009) an article on when you feel shortchanged on the job, including lack of recognition and rightfully due salary and more! (This article was posted on September 28, 2009). Although I write using personal experiences, of my own and other, I also use pertinent information from other resources, book, magazines and local hospital articles. Case in point, the information for this article on "Working with Difficult people" has some tips from a local hospital Mental health department. I gather pertinent information to really help you where ever I can, my own books that I've written!
"Difficult people can sabotage any conflict resolution session. But often the trouble arises when we overact to these people. Here are seven difficult types and some dos and don't for working with them." I'm sure you have your own ideas of what works in these kind of situations for a positive end, as well!
7 types of difficult personalities.
No doubt there are a few more!
AGGRESSIVE TYPES...Want to force their viewpoint on you.
They like to blow off steam. They may use you to do it! They may attack you verbally.
* DON'T attack back!
* DO ask them firmly, to sit down and explain calmly what they have to say. Just listening without returning the anger, often seems to calm them (Other times, it may not work).
Reader, what other solutions can you think of, that will affect positive outcomes in this kind of situation?
KNOW-IT-ALLS... Are "experts" who have no patience for other people' input.
* DON'T be intimidated, or let them take over a meeting.
* DO listen to them and try to benefit from their knowledge, But
DON'T LET THEM BULLY YOU!
SARCASTIC TYPES...USE words as weapons, often destroying harmony in a group or or in their interaction with just one other person! When they use their "weapon", they can cause resentment. *DON'T let them get away with this behavior! Even if, Especially if the person is a boss or upper management! Leadership in particular is supposed to set the standard to proper workplace behavior. Ill behavior SHOULD NOT be tolerated from anybody, by anybody! Don't be crude or stoop to their level. Be the "bigger" (more mature) person.
*DO COMPLIMENT them when they say something positive or show team spirit.
NAY-SAYERS...Have nothing good to say about others' ideas.
*DON'T try to reform them.
*DO invite them to suggest alternatives, many times they will back off if asked to say something constructive.
YAY-SAYERS..."Yes! Men and women", Will go along with anything just to gain approval.
*DISCOURAGE them always being so agreeable!
*Encourage follow through, but discourage them from taking on
more than they can handle.
*DO make sure that the follow through on what they agree to do!
WITHDRAWN TYPES...
....Seem to have nothing to contribute and can be difficult to draw out!
*DON'T nag them to open up.
*DO ask open-ended questions that require them to produce more than a yes or no answer.
*DON'T shoot down their answer with an insulting and cruel input.
*BE PATIENT about waiting for the answer.
SEE YA! Meetta
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